Question 1

How can I register with B2bkidsfashion?

Answer

To join our site you must visit www.b2bkidsfashion.com. Click on the Subscribe button at the top; sign in and access the registration page.

Question 2

What data do I need for registration?

Answer

Your stores, your email address and VAT number. Make sure you have this information available before registering: the process will be even faster!

Question 3

I registered, and now?

Answer

After registering, check your e-mail address: you will receive the registration notice and then you can immediately go shopping!

Question 4

I registered but my data have changed, can I change them?

Answer

After registration, you can access to your personal area. Here you can change your personal and business data, shipping and billing addresses at any time, always saving changes before leaving the section.

Question 5

I forgot my password, how can I recover it?

Answer

If you have forgotten your password, all you have to do is to click on Password Forgotten at login. By entering your email we will send you instructions to change your password and access our portal.

Question 6

I tried but I can not register, what can I do?

Answer

If you need support for registration, write to our Customer Service and give us your telephone contact, so we will contact you back to give you all the necessary support.

Question 7

I don't have a VAT number, can I buy on B2bkidsfashion?

Answer

Yes, you can buy the goods even if you do not have a VAT number. In such situations, it is necessary to add on the price the VAT amount based on the taxation that is adopted in one's own country.

European Union (non-Italian) customers will be charged Italian VAT at the time of purchase.

Italian VAT may not be applied if the customer is VIES (Vat Information Exchange System) registered.

For customers from countries outside the European Union, all shipments to EU countries will be charged standard Italian VAT, while shipments to countries outside the European Union will be VAT exempt upon receipt of the DAE customs documents within 90 days of receipt of the goods.

Question 8

I have a VAT number from the verification in VIES system what in vality, how can i delete amount of vat from my order

Answer

you need to contact our customer service, Tel & WhatsApp:+39 334 880 6999, if valid, the VAT amount will be removed

Question 9

Are the prices in the catalog with VAT?

Answer

All prices in the catalog are VAT exempt. The VAT is applied to the closing of the order on the total price.

Question 10

How often is the B2bkidsfashion catalog restocked?

Answer

The B2bkidsfashion catalog is restocked daily and new arrivals are immediately made available on the platform.

Question 11

Are the items all original and new?

Answer

Absolutely yes. Each item is shipped with a tag, packaging and original warranty certificate.

Question 12

Why can't I view some products in the catalog?

Answer

If you are not able to view some products, it means that the distribution agreements made with the brand in question do not allow us to resell them in your country.

Question 13

What is the retail price shown in the catalog?

Answer

The retail price shown in the catalog is the official Italian retail price including VAT, provided by the brand. This is provided as a reference for resale pricing to end customers.

Question 14

Is there a minimum order?

Answer

Our minimum order is only 100 €.

Question 15

How can I buy on B2bkidsfashion?

Answer

Buying on B2BKidsFashion is very simple. Just click on the item you want, select the size and click on "Add to cart". A confirmation window will appear with a link to the cart to proceed with the purchase. You can continue your shopping and go to the cart later.

When you are ready to make the purchase, you will have to go to the "Shopping Cart" section: here you will see the summary of your order.

At this point you will have to select the country of shipment, the type of shipment and enter the coupon code in case there are promos in progress. By clicking on "Confirm Order" you can proceed with the purchase.

Question 16

I can't complete the purchase, why?

Answer

-- To complete the purchase you must reach the minimum order of 100€: verify that the cart is complete and proceed with the payment.

--An item is available if you can select the size and quantity. If the size box is red, it means that unfortunately it is not currently available in our warehouses. You need to delete the unavailable quantity first, and then confirm the order before

Question 17

I have just placed an order, where can I view it?

Answer

To view the status of your order, you must log in to your account by clicking on "Profile" and enter the "My Orders" section, where you can view the status and track the shipment, as well as view the related invoice issued for the order placed.

Question 18

Is it possible to edit an order?

Answer

No, it is not possible to edit an order. If you have already paid and you have problems with your order, you can contact our Customer Service and request assistance.

Question 19

What courier is to speed up my order?

Answer

B2BKidsFashion uses BRT(DPD) courier for shipping orders in Europe and UPS courier for shipping orders abroad of Europe.

We ship to all countries in Europe and most of non-Europe. To be sure of shipping to your country, please contact our Customer Service and ask for more information about the country you are interested in.

The price of shipping varies depending on the country concerned. See our Shipping page for full details of country-by-country costs.

Question 20

Can I agree on the delivery time?

Answer

No, it is not possible. If the courier does not find the recipient on the day of delivery, he will automatically schedule the delivery for the next day.

Question 21

In which countries do you ship?

Answer

B2bkidsfashion ships to all the countries of Europe and to a large part of the extra-European territory. To be sure that your country is included, contact our Customer Service and request more information.

Question 22

How much cost the shipping?

Answer

The shipping price varies depending on the country. Contact our Customer Service for full cost details. Tel & WhatsApp: +39 334 880 6999

Question 23

I made a purchase but I don't see the shipping price, what can I do?

Answer

For some countries and types of orders the system does not automatically calculate the cost of shipments. In this case, contact our Customer Service directly to get the details of the costs of your order.

Question 24

Where are the products purchased on www.b2bkidsfashion.com shipped from?

Answer

All products purchased on www.b2bkidsfashion.com are shipped from our warehouse in Italy.

Question 25

How long will my order take to arrive?

Answer

Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 3 - 7 days of shipment. Economy courier shipments are usually delivered within 8 – 15 days.

Question 26

How long does it take to prepare an order for shipping?

Answer

The order is prepared for shipment within 3 -5 working days of confirmation of receipt of payment.

Question 27

Can I change my delivery address?

Answer

You can change the delivery address by accessing your Profile or you can specify the desired delivery address during the order payment process.

Question 28

Within how many days can I make a return?

Answer

The return must be made within 7 days from the date of delivery of the order.

Question 29

When can I return an order?

Answer

The return is only possible if the product is incorrect or damaged.

Question 30

What are the costs of the return?

Answer

There are no return costs. B2bkidsfashion will take care of the shipping costs of your package and will contact the courier directly for collection at your address.

Question 31

How do I apply for a return?

Answer

To proceed with the return you must:

Access your personal profile in the "My orders" section
Click on "Return request" and fill in the required fields
Wait for our approval of the request by e-mail with a returns code.

Question 32

What should I do if I receive a faulty or incorrect product?

Answer

In caso di prodotto fallato o errato, avvia una richiesta di reso dal tuo profilo e invia le foto del prodotto al nostro Servizio Clienti. Ti manderemo le istruzioni su come procedere entro il giorno lavorativo successivo alla tua comunicazione.

Question 33

Can I exchange goods?

Answer

B2bkidsfashion does not exchange goods. You need to create a new order.

Question 34

How do I prepare the return package?

Answer

Returned products must be complete with original packaging and tags. They must not have been used, modified and customized. Inside the package you will have to include the email received with the return authorization.

Question 35

I changed my mind: can I cancel the return?

Answer

Of course, contact our Customer Service(Tel & WhatsApp:+39 334 880 6999 ) and we will cancel the return request.

Question 36

I made the return, what now?

Answer

Once we receive the package with the returned products , we will proceed with refund or a E-credit within 48 hours.

Question 37

Does credit expire?

Answer

Credit expires 2 years after the creation of the credit note.

Question 38

How can I use my credit?

Answer

You can use the credit to make new purchases on B2bkidsfashion. The credit on your profile is automatically deducted when a new order is placed.

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