Registration and Profile
How can I register with B2bkidsfashion?
To join our site you must visit www.b2bkidsfashion.com. Click on the Subscribe button at the top; sign in and access the registration page.
What data do I need for registration?
I registered, and now?
After registering, check your e-mail address: you will receive the registration notice and then you can immediately go shopping!
I registered but my data have changed, can I change them?
I forgot my password, how can I recover it?
I tried but I can not register, what can I do?
I don't have a VAT number, can I buy on B2bkidsfashion?
Yes, you can buy the goods even if you do not have a VAT number. In such situations, it is necessary to add on the price the VAT amount based on the taxation that is adopted in one's own country.
European Union (non-Italian) customers will be charged Italian VAT at the time of purchase.
Italian VAT may not be applied if the customer is VIES (Vat Information Exchange System) registered.
For customers from countries outside the European Union, all shipments to EU countries will be charged standard Italian VAT, while shipments to countries outside the European Union will be VAT exempt upon receipt of the DAE customs documents within 90 days of receipt of the goods.
Catalog and Products
I have a VAT number from the verification in VIES system what in vality, how can i delete amount of vat from my order
you need to contact our customer service, Tel & WhatsApp:+39 334 880 6999, if valid, the VAT amount will be removed
Are the prices in the catalog with VAT?
How often is the B2bkidsfashion catalog restocked?
Are the items all original and new?
Why can't I view some products in the catalog?
What is the retail price shown in the catalog?
The retail price shown in the catalog is the official Italian retail price including VAT, provided by the brand. This is provided as a reference for resale pricing to end customers.
Orders and Purchases
Is there a minimum order?
How can I buy on B2bkidsfashion?
Buying on B2BKidsFashion is very simple. Just click on the item you want, select the size and click on "Add to cart". A confirmation window will appear with a link to the cart to proceed with the purchase. You can continue your shopping and go to the cart later.
When you are ready to make the purchase, you will have to go to the "Shopping Cart" section: here you will see the summary of your order.
At this point you will have to select the country of shipment, the type of shipment and enter the coupon code in case there are promos in progress. By clicking on "Confirm Order" you can proceed with the purchase.
I can't complete the purchase, why?
-- To complete the purchase you must reach the minimum order of 100€: verify that the cart is complete and proceed with the payment.
--An item is available if you can select the size and quantity. If the size box is red, it means that unfortunately it is not currently available in our warehouses. You need to delete the unavailable quantity first, and then confirm the order before
I have just placed an order, where can I view it?
Is it possible to edit an order?
Shipments and Deliveries
What courier is to speed up my order?
B2BKidsFashion uses BRT(DPD) courier for shipping orders in Europe and UPS courier for shipping orders abroad of Europe.
We ship to all countries in Europe and most of non-Europe. To be sure of shipping to your country, please contact our Customer Service and ask for more information about the country you are interested in.
The price of shipping varies depending on the country concerned. See our Shipping page for full details of country-by-country costs.
Can I agree on the delivery time?
In which countries do you ship?
How much cost the shipping?
The shipping price varies depending on the country. Contact our Customer Service for full cost details. Tel & WhatsApp: +39 334 880 6999
I made a purchase but I don't see the shipping price, what can I do?
Where are the products purchased on www.b2bkidsfashion.com shipped from?
All products purchased on www.b2bkidsfashion.com are shipped from our warehouse in Italy.
How long will my order take to arrive?
Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 3 - 7 days of shipment. Economy courier shipments are usually delivered within 8 – 15 days.
How long does it take to prepare an order for shipping?
The order is prepared for shipment within 3 -5 working days of confirmation of receipt of payment.
Can I change my delivery address?
Returns and Exchanges
Within how many days can I make a return?
When can I return an order?
What are the costs of the return?
How do I apply for a return?
To proceed with the return you must:
- Access your personal profile in the "My orders" section
- Click on "Return request" and fill in the required fields
- Wait for our approval of the request by e-mail with a returns code.
What should I do if I receive a faulty or incorrect product?
Can I exchange goods?
How do I prepare the return package?
I changed my mind: can I cancel the return?
Of course, contact our Customer Service(Tel & WhatsApp:+39 334 880 6999 ) and we will cancel the return request.
I made the return, what now?
Once we receive the package with the returned products , we will proceed with refund or a E-credit within 48 hours.