Registration and Profile
How can I register with B2bkidsfashion?
To join our site you must visit www.b2bkidsfashion.com. Click on the Subscribe button at the top; sign in and access the registration page.
What data do I need for registration?
Your stores, your email address and VAT number. Make sure you have this information available before registering: the process will be even faster!
I registered, and now?
After registering, check your e-mail address: you will receive the registration notice and then you can immediately go shopping!
I registered but my data have changed, can I change them?
After registration, you can access to your personal area. Here you can change your personal and business data, shipping and billing addresses at any time, always saving changes before leaving the section.
I forgot my password, how can I recover it?
If you have forgotten your password, all you have to do is to click on Password Forgotten at login. By entering your email we will send you instructions to change your password and access our portal.
I tried but I can not register, what can I do?
If you need support for registration, write to our Customer Service and give us your telephone contact, so we will contact you back to give you all the necessary support.
I don't have a VAT number, can I buy on B2bkidsfashion?
Yes, you can buy the goods even if you do not have a VAT number. In such situations, it is necessary to add on the price the VAT amount based on the taxation that is adopted in one's own country.
European Union (non-Italian) customers will be charged Italian VAT at the time of purchase.
Italian VAT may not be applied if the customer is VIES (Vat Information Exchange System) registered.
For customers from countries outside the European Union, all shipments to EU countries will be charged standard Italian VAT, while shipments to countries outside the European Union will be VAT exempt upon receipt of the DAE customs documents within 90 days of receipt of the goods.
Catalog and Products
I do not see the catalog, why?
To view our catalog, registration is required. In a few clicks, you can have access to the biggest online catalogue for children’s clothing.
Are the prices in the catalog with VAT?
All prices in the catalog are VAT exempt. The VAT is applied to the closing of the order on the total price.
How often is the B2bkidsfashion catalog restocked?
The B2bkidsfashion catalog is restocked daily and new arrivals are immediately made available on the platform.
Are the items all original and new?
Absolutely yes. Each item is shipped with a tag, packaging and original warranty certificate.
Why can't I view some products in the catalog?
If you are not able to view some products, it means that the distribution agreements made with the brand in question do not allow us to resell them in your country.
What is the retail price shown in the catalog?
The retail price shown in the catalog is the official Italian retail price including VAT, provided by the brand. This is provided as a reference for resale pricing to end customers.
Orders and Purchases
Is there a minimum order?
Our minimum order is only 100 €.
How can I buy on B2bkidsfashion?
Buying on B2BKidsFashion is very simple. Just click on the item you want, select the size and click on "Add to cart". A confirmation window will appear with a link to the cart to proceed with the purchase. You can continue your shopping and go to the cart later.
When you are ready to make the purchase, you will have to go to the "Shopping Cart" section: here you will see the summary of your order.
At this point you will have to select the country of shipment, the type of shipment and enter the coupon code in case there are promos in progress. By clicking on "Confirm Order" you can proceed with the purchase.
How do I know if an item is available?
An item is available if you can select the size and quantity. If the size box is red, it means that unfortunately it is not currently available in our warehouses.
Can I order an unavailable item?
No, you can only order the items available in our online catalog.
I can't complete the purchase, why?
To complete the purchase you must reach the minimum order of 100€: verify that the cart is complete and proceed with the payment.
I have just placed an order, where can I view it?
To view the status of your order, you must log in to your account by clicking on "Profile" and enter the "My Orders" section, where you can view the status and track the shipment, as well as view the related invoice issued for the order placed.
Is it possible to edit an order?
No, it is not possible to edit an order. If you have already paid and you have problems with your order, you can contact our Customer Service and request assistance.
Shipments and Deliveries
What courier is to speed up my order?
B2bkidsfashion uses the SDA courier for shipments in Italy and DHL courier for shipments outside Italy.
Can I agree on the delivery time?
No, it is not possible. If the courier does not find the recipient on the day of delivery, he will automatically schedule the delivery for the next day.
In which countries do you ship?
B2bkidsfashion ships to all the countries of Europe and to a large part of the extra-European territory. To be sure that your country is included, contact our Customer Service and request more information.
How much cost the shipping?
The shipping price varies depending on the country. Contact our Customer Service for full cost details. However, if your order is equal to or more than 400 €, shipping costs are totally free (for EU Countries).
I made a purchase but I don't see the shipping price, what can I do?
For some countries and types of orders the system does not automatically calculate the cost of shipments. In this case, contact our Customer Service directly to get the details of the costs of your order.
Where are the products purchased on www.b2bkidsfashion.com shipped from?
All products purchased on www.b2bkidsfashion.com are shipped from our warehouse in Italy.
Can I choose to withdraw the order in the warehouse? How much?
Of course, during check-out you can select the "Withdrawal in stock" option. This option is free.
Can I organize the withdrawal?
Sure. Also in this case it will be enough to select the option “No, thanks. I organize the withdrawal" and follow the instructions to organize the withdrawal directly in our warehouses.
How long will my order take to arrive?
Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 48 hours of shipment. Economy courier shipments are usually delivered within 2 – 7 working days.
How long does it take to prepare an order for shipping?
The order is prepared for shipment within 2 working days of confirmation of receipt of payment.
Can I change my delivery address?
You can change the delivery address by accessing your Profile or you can specify the desired delivery address during the order payment process.
Returns and Exchanges
Within how many days can I make a return?
The return must be made within 7 days from the date of delivery of the order.
When can I return an order?
The return is only possible if the product is incorrect or damaged.
What are the costs of the return?
There are no return costs. B2bkidsfashion will take care of the shipping costs of your package and will contact the courier directly for collection at your address.
How do I apply for a return?
To proceed with the return you must:
Access your personal profile in the "My orders" section
Click on "Return request" and fill in the required fields
Wait for our approval of the request by e-mail with a returns code.
What should I do if I receive a faulty or incorrect product?
Should you receive a faulty product or not the product you ordered, open a return request ticket your profile and send photos of the product to our Customer Service. We will send you instructions on how to proceed within the next business day following your request.
Can I exchange goods?
B2bkidsfashion does not exchange goods. You need to create a new order.
How do I prepare the return package?
Returned products must be complete with original packaging and tags. They must not have been used, modified and customized. Inside the package you will have to include the email received with the return authorization.
I changed my mind: can I cancel the return?
Of course, contact our Customer Service and we will cancel the return request.
I made the return, what now?
Once we receive the package with the returned products, our Customer Service will see it to check the status. Once we acknowledge that all the return conditions have been met, we will proceed with a credit note.
Does credit expire?
Credit expires 2 years after the creation of the credit note.
How can I use my credit?
You can use the credit to make new purchases on B2bkidsfashion. The credit on your profile is automatically deducted when a new order is placed.