Registration and Profile

How can I register with B2bkidsfashion?

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To join our site you must visit www.b2bkidsfashion.com. Click on the Subscribe button at the top; sign in and access the registration page.

What data do I need for registration?

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Your stores, your email address and VAT number. Make sure you have this information available before registering: the process will be even faster!

I registered, and now?

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After registering, check your e-mail address: you will receive the registration notice and then you can immediately go shopping!

I registered but my data have changed, can I change them?

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After registration, you can access to your personal area. Here you can change your personal and business data, shipping and billing addresses at any time, always saving changes before leaving the section.

I forgot my password, how can I recover it?

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If you have forgotten your password, all you have to do is to click on Password Forgotten at login. By entering your email we will send you instructions to change your password and access our portal.

I tried but I can not register, what can I do?

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If you need support for registration, write to our Customer Service and give us your telephone contact, so we will contact you back to give you all the necessary support.

I don't have a VAT number, can I buy on B2bkidsfashion?

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Yes, you can buy the goods even if you do not have a VAT number. In such situations, it is necessary to add on the price the VAT amount based on the taxation that is adopted in one's own country.

European Union (non-Italian) customers will be charged Italian VAT at the time of purchase.

Italian VAT may not be applied if the customer is VIES (Vat Information Exchange System) registered.

For customers from countries outside the European Union, all shipments to EU countries will be charged standard Italian VAT, while shipments to countries outside the European Union will be VAT exempt upon receipt of the DAE customs documents within 90 days of receipt of the goods.

Catalog and Products

I have a VAT number from the verification in VIES system what in vality, how can i delete amount of vat from my order

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you need to contact our customer service, Tel & WhatsApp:+39 334 880 6999, if valid, the VAT amount  will be removed 

Are the prices in the catalog with VAT?

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All prices in the catalog are VAT exempt. The VAT is applied to the closing of the order on the total price.

How often is the B2bkidsfashion catalog restocked?

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The B2bkidsfashion catalog is restocked daily and new arrivals are immediately made available on the platform.

Are the items all original and new?

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Absolutely yes. Each item is shipped with a tag, packaging and original warranty certificate.

Why can't I view some products in the catalog?

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If you are not able to view some products, it means that the distribution agreements made with the brand in question do not allow us to resell them in your country.

What is the retail price shown in the catalog?

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The retail price shown in the catalog is the official Italian retail price including VAT, provided by the brand. This is provided as a reference for resale pricing to end customers.

Orders and Purchases

Is there a minimum order?

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Our minimum order is only 100 €.

How can I buy on B2bkidsfashion?

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Buying on B2BKidsFashion is very simple. Just click on the item you want, select the size and click on "Add to cart". A confirmation window will appear with a link to the cart to proceed with the purchase. You can continue your shopping and go to the cart later.

When you are ready to make the purchase, you will have to go to the "Shopping Cart" section: here you will see the summary of your order.

At this point you will have to select the country of shipment, the type of shipment and enter the coupon code in case there are promos in progress. By clicking on "Confirm Order" you can proceed with the purchase.

I can't complete the purchase, why?

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-- To complete the purchase you must reach the minimum order of 100€: verify that the cart is complete and proceed with the payment.

--An item is available if you can select the size and quantity. If the size box is red, it means that unfortunately it is not currently available in our warehouses. You need to delete the unavailable quantity first, and then confirm the order before

I have just placed an order, where can I view it?

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To view the status of your order, you must log in to your account by clicking on "Profile" and enter the "My Orders" section, where you can view the status and track the shipment, as well as view the related invoice issued for the order placed.

Is it possible to edit an order?

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No, it is not possible to edit an order. If you have already paid and you have problems with your order, you can contact our Customer Service and request assistance.

Is there a recommended retail price?

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The retail price is set by you, the buyer, depending on your desired business policy; however, the retail price of each item is always stated so that you have a reference when setting the retail price.

Can I get a bigger discount if I buy a batch?

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In the case of very large orders, you should contact customer service, which will offer an additional discount if possible.

Why was my order cancelled and how can I solve the problem?

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Orders are cancelled for several reasons, listed below:

If confirmed by "BONIFY" and not paid within 48 hours; if you are attempting to pay and trying to return; if the card payment method is not supported by the system.

You can solve the problem by contacting customer service who will recreate the order.



How can I do this if I have a valid VAT number with Vies? Do I need to contact customer support for the first order?

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If your VAT number is valid at Vies, we recommend that, at least for your first order, you contact customer service (WhatsApp: + 39 334 880 6999) who will set up your profile so that you do not have to pay VAT on all your purchases.

Where can I find a list of my orders?

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The complete list of all your orders is available in your profile, in the "My Orders" section.

How can I use an E-credit on B2bkidsfashion?

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If you have a credit or bonus, it will be deducted automatically when you confirm your next order. If you remember having it and do not see it in the amount summary, contact customer service.

Can I change the payment method after confirming order?

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Yes, but it is not possible to do it yourself, you have to contact customer service.

Where can I find my order invoices?

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Invoices for orders can be found in my profile>my orders>click on order>now show invoice with type xml, pdf, csv

Can I make a deferred payment or stop an order with a deposit?

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There are no deferred payments, but I can block an order with an amount equal to 30% of the amount, within 2 weeks after the payment of the first deposit I have to pay the full amount of the order, however we recommend that you always contact customer service.

How can I know the status of my order?

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The following are the order statuses:

BOOKED - confirmed order awaiting payment (if the order is not paid within 24 hours it will be cancelled).

IN WORK - order received in stock 

READY - order ready for shipment 

SHIPPED - order entrusted to the carrier

Shipments and Deliveries

What courier is to speed up my order?

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B2BKidsFashion uses BRT(DPD) courier for shipping orders in Europe and UPS courier for shipping orders abroad of Europe.

We ship to all countries in Europe and most of non-Europe. To be sure of shipping to your country, please contact our Customer Service and ask for more information about the country you are interested in.

The price of shipping varies depending on the country concerned. See our Shipping page for full details of country-by-country costs.

Can I agree on the delivery time?

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No, it is not possible. If the courier does not find the recipient on the day of delivery, he will automatically schedule the delivery for the next day.

In which countries do you ship?

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B2bkidsfashion ships to all the countries of Europe and to a large part of the extra-European territory. To be sure that your country is included, contact our Customer Service and request more information.

How much cost the shipping?

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The shipping price varies depending on the country. Contact our Customer Service for full cost details. Tel & WhatsApp: +39 334 880 6999

I made a purchase but I don't see the shipping price, what can I do?

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For some countries and types of orders the system does not automatically calculate the cost of shipments. In this case, contact our Customer Service directly to get the details of the costs of your order.

Where are the products purchased on www.b2bkidsfashion.com shipped from?

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All products purchased on www.b2bkidsfashion.com are shipped from our warehouse in Italy.

How long will my order take to arrive?

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Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 3 - 7 days of shipment. Economy courier shipments are usually delivered within 8 – 15 days.

How long does it take to prepare an order for shipping?

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The order is prepared for shipment within 3 -5  working days of confirmation of receipt of payment.

Can I change my delivery address?

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You can change the delivery address by accessing your Profile or you can specify the desired delivery address during the order payment process.

How can I see the tracking of my order?

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Tracking is generated the day after the courier receives the package. To track the shipment, simply go to the "MY ORDERS" section of your profile, click on the order and the tracking number will appear. If you cannot find it, please contact customer service.

What documents should be sent for EU and EXTRA-EU shipments?

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For deliveries in the EU, the delivery note is sent. For shipments outside the EU, the delivery note, pdf file and invoice will be sent. If customs requires other documents from us through the courier, these will be provided to you.

products arrive labeled and in their original packaging?

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All products are labeled with a bar code and item number, but not all are shipped in their original packaging.

How much are the customs fees?

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Before placing an order from countries outside the European Union, you are advised to check customs charges; B2bkidsfashion is not responsible for any customs charges, which are always the responsibility of the customer.

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Returns and Exchanges

Within how many days can I make a return?

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The return must be made within 7 days from the date of delivery of the order.

When can I return an order?

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The return is only possible if the product is incorrect or damaged.

What are the costs of the return?

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There are no return costs. B2bkidsfashion will take care of the shipping costs of your package and will contact the courier directly for collection at your address.

How do I apply for a return?

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To proceed with the return you must:

  1. Access your personal profile in the "My orders" section
  2. Click on "Return request" and fill in the required fields
  3. Wait for our approval of the request by e-mail with a returns code.

What should I do if I receive a faulty or incorrect product?

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In caso di prodotto fallato o errato, avvia una richiesta di reso dal tuo profilo e invia le foto del prodotto al nostro Servizio Clienti. Ti manderemo le istruzioni su come procedere entro il giorno lavorativo successivo alla tua comunicazione.

Can I exchange goods?

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B2bkidsfashion does not exchange goods. You need to create a new order.

How do I prepare the return package?

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Returned products must be complete with original packaging and tags. They must not have been used, modified and customized. Inside the package you will have to include the email received with the return authorization.

I changed my mind: can I cancel the return?

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Of course, contact our Customer Service(Tel & WhatsApp:+39 334 880 6999 ) and we will cancel the return request.

I made the return, what now?

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Once we receive the package with the returned products , we will proceed with refund or a E-credit within 48 hours.

Does credit expire?

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Credit expires 2 years after the creation of the credit note.

How can I use my credit?

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You can use the credit to make new purchases on B2bkidsfashion. The credit on your profile is automatically deducted when a new order is placed.

What should I do if I have received the goods and some of the products I ordered are missing?

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You need to check your registration email: you may have been sent a notice warning that some references are missing.

 If you still have questions, please contact our customer service, Tel & WhatsApp: +39 334 880 6999,and you will receive an answer within 24 hours.