Registration and Profile
How can I register with B2bkidsfashion?
To join our site you must visit www.b2bkidsfashion.com. Click on the Subscribe button at the top; sign in and access the registration page.
What data do I need for registration?
I registered, and now?
After registering, check your e-mail address: you will receive the registration notice and then you can immediately go shopping!
I registered but my data have changed, can I change them?
I forgot my password, how can I recover it?
I tried but I can not register, what can I do?
I don't have a VAT number, can I buy on B2bkidsfashion?
Yes, you can buy the goods even if you do not have a VAT number. In such situations, it is necessary to add on the price the VAT amount based on the taxation that is adopted in one's own country.
European Union (non-Italian) customers will be charged Italian VAT at the time of purchase.
Italian VAT may not be applied if the customer is VIES (Vat Information Exchange System) registered.
For customers from countries outside the European Union, all shipments to EU countries will be charged standard Italian VAT, while shipments to countries outside the European Union will be VAT exempt upon receipt of the DAE customs documents within 90 days of receipt of the goods.
Catalog and Products
I do not see the catalog, why?
Are the prices in the catalog with VAT?
How often is the B2bkidsfashion catalog restocked?
Are the items all original and new?
Why can't I view some products in the catalog?
What is the retail price shown in the catalog?
The retail price shown in the catalog is the official Italian retail price including VAT, provided by the brand. This is provided as a reference for resale pricing to end customers.
Orders and Purchases
Is there a minimum order?
How can I buy on B2bkidsfashion?
Buying on B2BKidsFashion is very simple. Just click on the item you want, select the size and click on "Add to cart". A confirmation window will appear with a link to the cart to proceed with the purchase. You can continue your shopping and go to the cart later.
When you are ready to make the purchase, you will have to go to the "Shopping Cart" section: here you will see the summary of your order.
At this point you will have to select the country of shipment, the type of shipment and enter the coupon code in case there are promos in progress. By clicking on "Confirm Order" you can proceed with the purchase.
How do I know if an item is available?
Can I order an unavailable item?
I can't complete the purchase, why?
I have just placed an order, where can I view it?
Is it possible to edit an order?
Shipments and Deliveries
What courier is to speed up my order?
Can I agree on the delivery time?
In which countries do you ship?
How much cost the shipping?
I made a purchase but I don't see the shipping price, what can I do?
Where are the products purchased on www.b2bkidsfashion.com shipped from?
All products purchased on www.b2bkidsfashion.com are shipped from our warehouse in Italy.
Can I choose to withdraw the order in the warehouse? How much?
Can I organize the withdrawal?
How long will my order take to arrive?
How long does it take to prepare an order for shipping?
Can I change my delivery address?
Returns and Exchanges
Within how many days can I make a return?
When can I return an order?
What are the costs of the return?
How do I apply for a return?
To proceed with the return you must:
- Access your personal profile in the "My orders" section
- Click on "Return request" and fill in the required fields
- Wait for our approval of the request by e-mail with a returns code.